GRIP was about how designers achieve a balance between flexibility and control when designing PSS, leading to the creation of effective and socially responsible value for users and other stakeholders. When designing from a system perspective, the creative control of design is structurally lower than in product design. The designers have to deal with complex, dynamic environments and need to negotiate decisions with a range of stakeholders. The PSS development process is less formalized and is characterized by a high level of co-creation and co-production. This raises questions like how tight should the designer's grip on the processes and outcomes of design be, when working together with end-users and other partners in PSS development?
What questions were being answered?
Teams from 3 universities and Industry partners were working together to answer the question: How do designers strike a balance between flexibility versus control when designing PSS, leading to the creation of effective and socially responsible value for users and other stakeholders?
What have the teams achieved?
Using generalised cases, the team has monitored and measured work related stress in the office environment in order to gain a broader understanding of the problems of the issues of flexibility and control. This helped to create the methodological support needed for the design of effective and commercially viable PSS with a high societal value.
Timeframe and communication:
Grip started in 2011 and finished in 2015. Throughout the project, we have published in a range of professional journals, including the development of manuals for the effective design of healthcare and service industry PSS. Progress was published via this website and explored in workshops.
Who was involved?
Scientific partners: Delft University of Technology, Eindhoven University of Technology and the Design Academy Eindhoven;
Industry partner: Philips Design.
dr. Evelien van de Garde, Delft University of Technology
Dr. Dirk Snelders, Eindhoven University of Technology
Little DevilLittle Devil sits on an employees desk and monitors the duration of their seated work activity. As one continues to work, the device begins to stretch: a visible sign of how long you have worked without taking a break. After reaching a certain threshold, the device suddenly begins to 'hyperventilate' attracting attention from you and your co-workers. Little Devil aims to assist people with stress through negative reinforcement, motivating them to take regular breaks throughout the workday. By giving immediate feedback to rising stress levels, employees are nudged towards taking action. If the worker continually ignores this signal everyone close to Little Devil will be forced to stop working. Hence, while the design collects personal data and provides individual feedback, this feedback is visible to all neighbouring workers.